This is the website of Lovielux.com. (hereinafter referred to as “Lovielux”, “Lovielux.com” or “we”).
Our registered office and postal address is Melissantstraat 263, 3086 XH, Rotterdam, Netherlands.
We believe that careful handling of personal data is of great importance. Personal data is therefore carefully processed and secured by us
In our processing, we adhere to the requirements of privacy legislation. This means, among other things, that:
we clearly state the purposes for which we process personal data. We do this via this privacy statement;
we limit our collection of personal data to only the personal data necessary for legitimate purposes;
we first ask you for explicit permission to process your personal data in cases where your permission is required;
we take appropriate security measures to protect your personal data and also require the same from parties that process personal data on our behalf;
we respect your right to make your personal data available for inspection, to change or to delete it upon request.
Use of personal data
By using our service you leave certain information with us. This could be personal data. We only store and use the personal data that is provided directly by you, in the context of the service you have requested, or for which it is clear when provided that it is provided to us for processing.
We use the following data for the purposes stated in this privacy statement:
• Name and address details
• Phone number
• Billing address
• E-mail address
• Payment details
• IP address
You must first register for certain parts of our service. After registration, we store the personal data you provide via the username you choose. We store this information so that you do not have to enter it again each time, so that we can contact you in the context of execution of the agreement, invoicing and payment and to provide an overview of the products and services you have purchased from us. .
We will not provide the information linked to your username to third parties, unless this is necessary in the context of the execution of the agreement you conclude with us or if this is legally required. In the event of suspected fraud or misuse of our website, we may transfer personal data to the competent authorities.
If you create an account, your name, address, email address and telephone number will be used to automatically fill in the checkout information for future orders.
We generally store information about you for as long as we need it for the purposes for which we collect and use it. We are not legally obliged to keep these. We keep order information for up to 7 years for tax and accounting purposes. This information includes your name, email address, and billing and shipping addresses. You can request that your data be deleted at any time by contacting our customer service.
We will also save comments or reviews if you leave them.
If you have any questions and contact our customer service, we can make notes and keep them.
When you place an order with us, we use your personal data to process it (such as payment and shipping details). If necessary for proper handling, we can also provide your personal data to third parties in connection with dropshipping.
In addition to the information on our website, we can inform you about our new products and services:
• by email
• via social media
If you fill out a contact form on the website or send us an e-mail, the data you send us will be kept for as long as the nature of the form or the content of your e-mail requires it to be fully answered and processed. of them.
If necessary for the service, we may collect location data (GPS) from you. Your permission will be requested for this at the time.
This (location) data can also be stored and processed by the provider of, for example, the navigation/map software, such as Google Maps, but the data can also be used by, for example, Google or Apple itself. We have no influence on this. We recommend that you read the relevant privacy statements of the relevant provider.
Disclosure to third parties
We may pass on your data to our partners. These partners deliver tailor-made advertisements based on your personal data. These partners are involved in the implementation of the agreement. These partners may use your data for their own marketing purposes. These partners can approach you independently for acquisition purposes.
Social media buttons are included on our site. The administrators of these services collect your personal data.
We use Google Analytics to track how visitors use our website. We have entered into a processing agreement with Google to make agreements about the handling of our data. We also allow Google to use the obtained Analytics information for other Google services, and finally we do not anonymize the IP addresses. You can prevent the recording and processing of the data generated by the cookies (including your IP address) by downloading and installing the so-called “opt-out browser add-on” via the following link: tools.google.com/dlpage/ gaoptout?hl=en
We take security measures to limit misuse and unauthorized access to personal data and are secured with an SSL certificate.
Third party websites
This privacy statement does not apply to third-party websites that are connected to this website through links. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using these websites.
We collect information about you during the checkout process at our store.
When you order products from us, we ask you to provide information including your name, billing address, shipping address, email address, telephone number, credit card/payment information, and optional account information, such as a username and password. We use this information for the following purposes:
To send you information about your account and order
To respond to your requests, including refunds and complaints
To process payments and prevent fraud
To set up your account for our store
To comply with legal obligations, such as calculating taxes
To improve our store offering
To send marketing messages to you, if you choose to do so
Who from our team has access?
Members of our team have access to the information you have provided to us. For example, both Administrators and Store Managers have access to: Order information, such as the products purchased, the date of purchase and the delivery address. Customer information, such as your name, email address, shipping and payment information.
Our team members have access to this information to complete orders, process them, issue refunds, and support you.
We accept payments via IDEAL. When processing payments, some data is transferred to IDEAL. This includes information necessary to process or support the payment, such as the total amount of the purchase and billing information.
We accept payments via PayPal. When processing payments, some data is transferred to PayPal. This includes information necessary to process or support the payment, such as the total amount of the purchase and billing information.
What we share with others
When you place an order via lovielux.com with one of our sales partners, that sales partner will receive your name and delivery address. The sales partner needs this information to be able to execute the agreement you have entered into with him.
Distribution and logistics partners
To process your order, we work with various distribution partners. These parties receive your customer number, order number, name and delivery address to ensure that they can process your package correctly. We also work with various logistics partners, such as PostNL. Our logistics partners receive your name and delivery address from us. They need this information to deliver your package to the address you chose.
Other third party service providers
We also engage other third party service providers to help with various things. Sometimes they also need personal data for this. We only share the data that is necessary for the assignment that the external service provider carries out for us. We do not sell your information to these service providers or other third parties. And we conclude agreements with all external service providers in which we agree what they may do with the data.
The types of work that our external service providers perform for us are:
supporting our customer service;
supporting our advertising and marketing campaigns;
supporting customer research and obtaining ratings and reviews;
providing financial services, such as payment services, collection agencies and credit reference agencies.
Sometimes we have to pass on personal data to the government. This may first occur if certain government institutions need this data to perform their tasks, such as the Tax Authorities. The police or justice department may also need certain information in the event of fraud or abuse. Finally, certain supervisors may gain access to personal data in the context of an investigation.
What rights can you exercise with regard to your data?
Right to information
Right of access
You have the right to request access to the information we have about you at any time. You can request this by contacting our customer service. We process requests within 30 days at the latest.
Right to changes
You have the right to have your personal data changed if it is incorrect or outdated and/or to have it supplemented if it is incomplete. You can do this by contacting our customer service.
Right to object
You have the right to object to the processing of your data if you do not agree with the way we process your personal data. This right applies to the data that we use for direct marketing. For example, you can ask us to no longer use your data for personalized recommendations on the website. You can do this by contacting our customer service. In addition, this right also applies to other data that we use from you on the basis of our legitimate interest. For example, you can choose that we forget and continue to forget the data about your surfing and search behavior. You can also arrange this by contacting our customer service. We process requests within 30 days at the latest.
Right to data portability
You have the right to receive data that you have provided to us in the context of the agreement(s) you have concluded with us in a machine-readable format, so that you can store this data in a database of yours or of a third party. other party. This concerns your name, address and place of residence details and order history. We offer you the option to request this data in a machine-readable format by contacting our customer service.
Right to restriction
You have the right to request restriction of the processing of your data. This means that we may keep your data but not use it. This right arises in a number of cases. If you believe this is the case, please contact us via customer service.
Right to be forgotten/request to delete account
You have the right to request us to delete all data we have about you. When you submit a request to delete your account, we will delete data that can be traced back to you, except for the data that we must or may keep by law. We offer you the opportunity to submit a request by contacting our customer service.
Right to file a complaint
You have the right to file a complaint about the way we handle your data. If you have a complaint, we prefer to resolve it with you ourselves. Please contact our customer service for this. Finally, you have the right to contact the Dutch Data Protection Authority with your complaint.
Changes to this privacy statement
We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes.
Inspecting and changing your data
3086 XH, Rotterdam