Frequently asked Questions
Yes, we do not charge our customers shipping costs to most of Europe. For orders over €120, outside Europe you must pay for shipping. View the rates on our “shipping costs” page!
Shipping takes approximately 1 to 3 working days within the Netherlands and Belgium. Please visit our shipping page to see how long it takes to other countries.
Our warehouse is located in Rotterdam, the Netherlands. We ship all our orders from our Dutch warehouse.
Yes, once your product has shipped, you will receive a shipping confirmation email. If you have not received a shipping confirmation within 3 days of receiving the order confirmation, please send us an email firstname.lastname@example.org
We deliver your order in collaboration with DHL.
If you are located in Europe, you do not have to pay import duties.
We do everything we can to ensure that all payments are safe and secure. We have a security system on our payment methods. If you have any questions about our payments, you can always contact us! We like to help you! Hello@lovielux.com
You can enter a discount code on the contact information page. This is after you click on “checkout” on the shopping cart page.
-on a computer device you can find it right on the screen below it
-on a mobile device you can find this above the order in the “order overview” click here and you will find the discount field.
You should receive a confirmation email immediately after placing your order. If you have not received a confirmation email. Please contact us immediately and we will help you further. Hello@lovielux.com